We usually respond within 24 hours.
For questions regarding orders, please include your order number for faster processing.
Frequently Asked Questions
How long does production take?
Most products are manufactured within 1–3 days (depending on capacity and item).
How much are shipping costs and when is shipping free?
Shipping costs depend on region and weight. Free shipping applies to orders over €30 (Germany) or €100 (EU). See our shipping policy for details.
Are there quantity discounts or sets available?
Yes – for many items, buying multiple units is worthwhile (e.g., different variations/colors). Look out for quantity discounts and bundle offers.
How do returns and cancellations work?
Non-personalized items have a 30-day return policy (return shipping costs are the responsibility of the buyer). Personalized items are non-returnable but will of course be replaced if defective or damaged in transit.
Can I request a custom 3D print?
Yes. Briefly tell us what you need (dimensions, purpose, material/desired color, quantity) – then we will get back to you with an assessment and a quote.
Do you also offer software/development services?
Yes – please briefly describe the project and the desired scope. We will get back to you promptly with the next steps.